Skip Hire FAQs
Q: How long can I have the skip for?
A: The skip is for three day hire not including the day of delivery or the day of collection.
Q: Can I hold onto the skip for longer than 5 days
A: Skip hire can be extended at a cost of €5 per day.
Q: How can I pay for the skip?
A: As you have booked your skip on the web you can only pay on the web by laser or credit card.
Q: What Items can I not place in the skip?
A: We do not accept fridges, freezers, paint tins, tyres, asbestos, batteries, gas cylinders or any hazardous waste.
Q: How much can I put into the skip?
A: The maximum level that the skip is to be filled is 1ft above the level of the skip or if the skip contains soil or stones it must only be filled to level load.
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Household FAQs
Q: What size is a 240L Bin?
A: A 240 litre bin will hold approximately three standard size refuse bags of waste.
Q: What size is a 140L Bin?
A: A 140 litre bin will hold approximately two standard size refuse bags of waste.
Q: Can I mix glass colours in my Glass bin?
A: Yes, you can put mixed glass in this bin i.e washed out jars and glass bottles with the lids/caps removed. We do not accept window panes, light bulbs, ceramics, pyrex or windscreens.
Q: Where does the collected glass go?
A: The glass is sent for optical colour & grade separation in Ireland. The glass is then crushed and recycled.
Q: What can I put in my dry mixed recycle bin (DMR)?
A: This bin is for clean cardboard, paper, tin/aluminium cans, catalogues, plastic bottles; drink cans, mixed paper, newspaper and magazines & Tetrapak. Click here for further details
Q: What happens if my bin gets damaged?
A: Contact our Customer Service Department on 1890 500 800 and report the damage. A replacement bin will be delivered at a cost of €30.
Q: Can I choose the day my Direct Debit is taken out?
A: Unfortunately this is not possible; our direct debit call is processed on the 6th working day of each calendar month.
Q: How do I close my account with Greenstar?
A: A contract can be terminated by giving at least 30 days written notification either by email or letter.
Q: Can I get a refund if I close my account?
A: If a contract is terminated before the minimum contract term an early cancellation fee will apply.
Q: Do I have to give back the bins if I close my account?
A: Yes, the bins provided to you remain the property of Greenstar Limited.
Q: Will you wash my bin?
A: We do not provide a wheelie bin cleaning service.
Q: What happens if my bin is misplaced or stolen?
A: We would recommend you look around your area as 90% of bins reported stolen have inadvertently been misplaced after collection. However, if you are satisfied that your bin was stolen contact us and we will ensure the microchip on you bin is blocked (therefore our vehicle cannot lift that bin if it is presented for collection). A charge of €30 per replacement bin will apply.
Q. Where should I leave my bin for collection?
A: We would ask for bins to be left outside your premises on the kerbside or adjacent to the
roadway where they are clearly visible to our operatives. Bins will be returned to your
presentation point.
N.B. You are responsible for your waste until it has been collected
by Greenstar.
Q: Why was my wheelie bin not emptied?
A: If you bin was not emptied, please check if:
- •The correct bin is out for collection
- •The correct items were placed into your wheelie bins, was your recycling bin contaminated with non recyclables? Was there any clinical or hazardous waste in your general waste bin?
- •The wheelie bin was too heavy. A wheelie bin is considered too heave if it is difficult for one person to move.
Q: Can you guarantee a collection time?
A: We can only guarantee a day of collection due to the many circumstances that can alter our service schedule i.e traffic delays, extreme weather conditions etc.
Q: Can I use my existing bins?
A: No. Our bins have specific microchips (tagging system) which will identify a customer’s account status, if a bin is not identifiable it will not be serviced. We can dispose of your old bin if you wish at no cost.
Q: Will you collect extra waste?
A: We ask that you do not put separate black bags out for collection as these will not be picked up.
Q. Is my bin too heavy?
A: A wheelie bin is deemed too heavy when it cannot be tilted back safely by one person.
Q. Is my bin overloaded?
A: A wheelie bin is regarded to be overloaded when the lid of the bin does not sit comfortably on the bin. A bin will not be serviced when overloaded material is at risk of falling off.
Q. When should I leave my bin out?
A: We request that you leave your bins out before 6.30am to ensure collection.
Q. Do I have to take part in your Recycling Scheme?
A: Yes, the establishment of the recycling scheme is a condition of our waste collection permit and all customers will be included in it.
Q. Do my recyclable goods go to landfill?
A:All recyclables collected are processed on-site in our Regional Depots. Greenstar sort and segregate recyclable materials sourced from household collections. The separated recyclables are then sent to third parties for full recycling.
Q: Is there an extra cost for Direct Debits or Credit Card payment?
A: No. However in the event of an unpaid direct debit instalment a €10 administration fee will apply.
Q: Is there a discount for payment in full upfront?
A: At the moment we do not provide a discount on upfront payments in full.
Q: How can I reduce my waste bills?
A: The best way for you to reduce your waste bill is to recycle more. Your account manager can advise you of the best options to suit your business. Please complete your details in order to receive a free waste audit.
Q: Where does my waste go?
A: All waste collected by Greenstar is processed or disposed of in a fully licence facility in accordance with our licences and permits. To learn more, click here to be brought to our compliance page.
Q: I don’t have a bank account, how can I pay?
A: You can pay by Bank Draft or Postal Order, both these options can be purchased for cash at any Bank or Post Office. Please ensure the Bank Draft or Postal Order is made payable to "Greenstar Limited."
Q: Have we a collection permit?
A: Yes our permit details can be seen on our compliance page.
Q: What hours is the office open?
A: Our customer service centre is open from 8.00am until 6.00pm Monday to Friday and from 8.30am to 1.00pm on Saturdays. You may contact us by email at customerservices@greenstar.ie or on LoCall 1890 600 900.
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Business FAQs
Q: I am looking to set up a new commercial account
A: Please contact our customer services department by email at customerservices@greenstar.ie or on LoCall 1890 600 900 and a member of our team will put you in touch with a Sales Representative who can assist you. Alternatively, you can request a call back by a sales representative by clicking on this link and completing your details.
Q: I already have an account with Greenstar but I am looking for a wheelie bin/service that I have never had before
A: Greenstar can provide a wide range of services to suit all customer needs. Our customer services team will be happy to assist and in most cases set your new service up over the phone. In the unlikely event that they cannot assist, they will put you in direct contact with your account manager. Please follow this link and a member of our team will be in touch with you shortly.
Q: Has Greenstar a collection permit?
A: Yes. Greenstar is fully licensed & permitted. Read more
Q: What time and day do I need to present my bin for collection?
A: Please contact our customer service department on 1890 600 900 to confirm your collection day.
Q: What hours is the office open?
A: Our Customer Service Centre is open from 8.00am to 6.00pm Monday to Friday and from 8.30am to 1.00pm on Saturday. You may contact us by email at customerservices@greenstar.ie or on LoCall 1890 600 900.
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